Product Care

Wood & Wood Veneer

Due to its organic and porous nature, wooden furniture may exhibit natural variations in texture, fine indentations, cracks, color disparities, and visible knots and burls. Solid wood expands and contracts with changes in humidity and temperature, which may lead to the development of cracks over time.

To maintain your furniture, dust frequently with a clean, damp, lint-free cloth. Use an appropriate wood furniture cleaner along the wood grain when necessary, followed by a dry lint-free cloth to prevent abrasive buildup that can damage the finish.

Avoid exposing your furniture to strong sunlight, heat sources, open windows, or excessive dampness, as prolonged exposure to sunlight can fade the finish and extreme temperature or humidity changes may cause cracking or splitting.

To protect your furniture, never place hot cups, pots, or serving dishes directly on wooden surfaces. Avoid contact with liquids such as water, alcohol, nail polish, and perfume, as they can dissolve the furniture finish and may require professional repairs. For minor marks and scratches, consider using a touch-up marker or stick.

 

Teak Wood 

Teak wood boasts a high oil content that enhances its durability against outdoor conditions. This characteristic is indicative of premium quality teak. Consequently, our outdoor teak furniture may release these natural oils when exposed to the elements, with a higher occurrence typically observed during the initial 2-3 months and diminishing over time.

For stains, we advise gently cleaning cushions or fabrics using a cloth, sponge, or soft brush as needed.

 

Metal, Acrylic & High Gloss

Dry the surface thoroughly with a clean, dry cloth. If needed, wipe gently with a damp, soft cloth and a mild, non-abrasive dish detergent.

Avoid placing hot cups, pots, or serving dishes directly on the surface. Refrain from exposing your furniture to liquids and ensure water does not remain on your table. Alcohol, nail polish, and perfume can also damage the furniture finish on contact and may necessitate professional repairs.

 

Leather

Leather is a natural material, so markings, wrinkles, grooves, and light scratches are inherent and add to the unique character of the upholstery. Each piece is distinct. With time, leather develops a rich patina that enhances its appearance.

Genuine leather is typically crafted from cow or buffalo hide, treated to achieve a supple, waxy, or pebbled texture and deep color.

To maintain the beauty of leather:

  • Protect it from direct sunlight and heat to prevent drying and fading.
  • Avoid contact with sticky, rough, or sharp objects that could damage the leather.
  • Dust regularly with a soft, dry cloth.
  • Clean with a leather cleaner; avoid harsh chemicals.
  • Condition leather surfaces 2-3 times per year using a suitable leather conditioner.

 

Bonded Leather

Bonded leather is a composite of reconstituted leather and synthetic materials designed to emulate the natural features of leather, thus it may exhibit markings, wrinkles, grooves, and light scratches, and will develop a weathered appearance over time.

To maintain the enduring elegance of bonded leather:

  • Shield from direct sunlight and heat to prevent drying and color fading.
  • Avoid contact with sticky, rough, or sharp objects that could damage the surface.
  • Dust regularly with a soft, dry cloth.
  • Clean with a leather cleaner, avoiding harsh chemicals.
  • Condition the leather surfaces 2-3 times per year using a suitable leather conditioner.

 

Faux Leather

Polyurethane (PU) is a polymer known for its exceptional resilience, flexibility, and durability. Multiple layers of PU, widely referred to as faux leather, are used to create this material, which is gaining popularity in both residential and commercial upholstery for its durability, softness, and appealing appearance.

Faux leather is crafted to mimic the natural characteristics of genuine leather, thus markings, wrinkles, grooves, and light scratches are considered inherent traits and contribute to its unique charm. Each piece possesses its own distinctive features.

To maintain the enduring beauty of faux leather:

  • Protect it from direct sunlight and heat to prevent drying and fading.
  • Avoid contact with sticky, rough, or sharp objects that could potentially damage the surface.
  • For routine cleaning, a clean, damp cloth is generally sufficient to remove dirt and grime.

For more intensive cleaning needs, please follow these guidelines:

  • Clean soiled areas promptly.
  • Use non-abrasive, water-based cleaners with a mild liquid dish detergent solution (1 tsp detergent per 16 oz water).
  • Dampen a clean cloth with the cleaning solution and blot the affected areas, working from the outer edge toward the center.
  • Change the cleaning cloth as needed to maintain effectiveness.
  • Rinse the cloth with fresh water and wipe the area again to remove any soap residue.
  • Dry the cleaned area with a clean cloth.

For tougher stains (e.g., hair oil, soft drinks, chocolate), use a soft cloth with mild upholstery cleaner, rinse with fresh water, and dry thoroughly with a clean cloth.

 

Performance Fabric

Promptly attend to all spills for optimal results and easier removal. Begin by gently blotting the spill with a clean, dry, absorbent cloth. If the spill persists, prepare a solution of 1 tablespoon liquid detergent, like Tide, mixed with 16 ounces of lukewarm water. Dampen a cleaning cloth in the solution and gently blot the affected area. Avoid aggressive rubbing. Rinse the area with a clean, damp cloth to ensure all soap residue is thoroughly removed.

 

Marble 

To maintain cleanliness, gently dust the surface once or twice a week with a soft cloth. Periodically clean marble by wiping it with a cloth dampened in warm water. For tougher stains, use a small amount of mild dishwashing liquid on a damp cloth and wipe clean. Avoid using dusting sprays or abrasive cleaners, as real marble is porous and sensitive to staining from heat, liquids, or other substances.

To prevent ring marks, place coasters or trivets under glasses and dishes, and use mats or runners under hard objects to protect the surface from scratches. Immediately blot up spills and rinse with a clean, damp cloth. For stubborn stains, seek professional advice.

Due to its natural composition, marble may contain fissures that resemble cracks. Fissures are irregular and smooth to the touch when fingered over, whereas cracks are localized and may extend through the stone's depth, causing an uneven surface when touched.

 

Concrete

Concrete products are crafted from natural materials such as granite stone powder, Portland cement, nylon mesh, and water. Similar to wood or stone, concrete is porous and has been sealed with a wax sealer to enhance stain resistance. To maintain the enduring beauty of your concrete surfaces, please follow these care and maintenance guidelines:

Clean your product using mild soap, like dish soap, and water. Avoid heavy abrasive, bleach-based, or ammoniated cleansers as they can wear down the wax protection and reduce stain resistance. Natural cleansers, often citrus-based and acidic, are also not recommended as they can damage natural materials. For daily cleaning, use a mild, non-abrasive, non-ammoniated soap. Stone soap is suitable for ongoing maintenance and conditioning.

Periodically reapply wax to your product for additional protection against staining. Apply wax once within 2 months of installation and every 3 to 6 months thereafter, depending on usage and location. If placed outdoors, wax before winter and consider covering and raising the product off the ground during cold seasons. We recommend using commercially available natural beeswax or carnauba wax that is food safe and non-toxic.

The acrylic sealer provides a barrier against regular food preparation stains, but spills should be promptly wiped up. While waxing helps protect against oil and acidic stains, prolonged exposure may lead to sealer penetration and potential discoloration.

Occasional rings may appear from unknown liquids; wiping up oil spills promptly can minimize staining. Avoid using bath oils, as prolonged contact can lead to staining. Initial stains may be more challenging to remove.

The wear on your product contributes to its unique character. Use felt or rubber feet pads under objects left on the surface indefinitely, especially unglazed ceramics like terracotta pots, to prevent discoloration from residual moisture competition.

 

Rugs

 Spot clean the rug as necessary using a damp cloth with water (not soaked); avoid using soap or cleaning products, as they may harm or fade the rug. For larger or deeper stains, we recommend consulting a professional cleaning service. Vacuum as needed using suction only, avoiding bristles.

To prevent uneven fading and wear, rotate the rug every 3 months. For hide rugs, rotate every 6 months.

To prolong the life of your rug, consider using a rug pad.

For maintaining jute rugs, gently brush out broken fibers and then vacuum on the lowest setting. Avoid pulling loose ends by hand; instead, trim them with scissors.

For viscose rugs, prevent all liquid contact, including water. Immediately blot spills with a clean sponge or cloth and consider professional cleaning. Store viscose rugs in a cool, dry place as exposure to moisture may cause fibers to yellow.

 

Feather-Filled Cushions

Feather-filled cushions are crafted to provide luxurious comfort and excellent breathability.

Each cushion is equipped with a cover to minimize feather shedding. However, occasional feather escape is normal for feather-filled products due to the nature of feathers. These cushions require more upkeep compared to traditional foam-filled ones. With regular use, cushions will naturally develop a "lived-in" appearance and will benefit from regular rotation and fluffing.

 

Natural Paper Rope / Rattan

To refresh a paper rope seat, gently wipe it with a cloth dampened with a neutral, colorless soap solution. Avoid doing this too frequently to prevent unnecessary wear on the paper cord.

For spills, promptly blot up as much liquid as possible with a softly wrung cloth. Avoid rubbing the liquid into the paper rope; instead, carefully blot the affected area. Do not use detergent on the wicker.

Due to the natural composition of paper rope, it's advisable to avoid contact with strongly dyed fabrics as the seat may discolor. To prevent stains, using a cushion on the seat is recommended. Natural materials are designed to develop a beautiful patina over time.

Paper rope is a durable natural material that can last for many years. If needed, it can be replaced or repaired by a skilled craftsman.

 

Glass

Glass is a non-porous material that facilitates easy stain removal. However, it requires proper care to maintain its condition and prevent damage. Regularly clean the surface with a glass cleaner and a soft, clean cloth. For spills, promptly wipe with a clean cloth. Avoid using abrasive cleaners or harsh scrubbing pads as they can scratch or damage the surface. Prevent placing hot items directly on glass surfaces. To safeguard against scratches, utilize coasters, placemats, or trivets and avoid direct contact with sharp objects. When assembling glass furniture, ensure it is done on a soft surface to prevent scratches or damage.